Building Community FAQs

Members can join discussions on different forum topics, blog about their experiences, access a central resource hub, create their own private Close Circle, chat or message other members, and attend online events. Learn more about what our platform will do for you and your members.

The initial topics will be finalized during the Planning phase as you prepare for launch. They will be tied to your strategic goals and the interests of your target audience. New topics will be added as the community grows, including those suggested by members.

It depends. For a community focused on professional outcomes, you typically want members to use their real names. In contrast, for a health community, we establish anonymity for a better comfort level around sharing experiences. Either way, members remain in control of how much information they share about themselves in the community.

Many factors will impact how frequently members use the community, but that’s not the only metric to consider. That’s why we work with you through the Discovery & Community Strategy phase. The goal is to build value by providing an easily accessible and trusted online space where the needs of your target audience and organization

All member-generated content is automatically filtered to prevent inappropriate or harmful language, and the monitoring tools let the community manager quickly review and act if needed. The community guidelines, terms, and policies set expectations, and members can also report inappropriate or concerning content and behavior. Your subject matter experts can also support the community manager

Before launch, we work with you to understand the topics you’re concerned about to establish appropriate boundaries. If necessary, we can update the scope of the content filtering to support your team’s monitoring of member activity and help them guide the conversations to keep them on track and aligned with the community guidelines and policies.

Yes, we offer add-on services to help with communication materials to support and promote your community, including design and content.

We understand the importance of ensuring members feel comfortable, safe, and a part of the community. Depending on the nature of the community, we enable anonymity by using display names, and our platform is built with HIPAA-compliant and personal data privacy protections. We also have strict user terms and policies, proactive monitoring tools, and the