FAQs

Yes! If you want to further segment your audience within the community for more tailored recommendations, we can configure the community to handle multiple roles. In this case, members select the role that best represents them. On the other hand, if there’s a clearly distinct set of goals or needs, we’d recommend a multi-site configuration

There’s no “magic number” we can share without a better understanding of your situation. It depends on your goals, the size of the audience you’re trying to reach to grow your community, and the sustainable value of the peer support you want to offer.

As part of the Discovery phase, we identify your target audience and the easiest way to validate their initial and ongoing eligibility. Our standard installation is meant for adults residing in the USA and/or Canada, but we work with you to determine your exact requirements. You also get to choose if members can invite others

During the Planning & Deployment phase, we train your team to manage the community with the easy-to-use tools and automated workflows. Depending on size, you may only need one admin role to get started, adding more members to your community support team as the community grows. We also offer community and content management as an

Our goal is to work with you to launch within 3 months. To set you up for success, we make sure the community aligns with your organizational goals and desired outcomes. For more on how we build your community with you, check out our services.

We have an initial setup fee to cover the platform configuration tailored to your organization and the pre-launch services. Once the community launches, there’s a monthly charge based on the size of your audience.

Yes, and this can be a win-win situation! We’ll help you identify the ideal type of professional, or Subject Matter Expert, who can add value to the community, and we’ll support their onboarding and engagement.

Members can join discussions on different forum topics, blog about their experiences, access a central resource hub, create their own private Close Circle, chat or message other members, and attend online events. Learn more about what our platform will do for you and your members.

The initial topics will be finalized during the Planning phase as you prepare for launch. They will be tied to your strategic goals and the interests of your target audience. New topics will be added as the community grows, including those suggested by members.

It depends. For a community focused on professional outcomes, you typically want members to use their real names. In contrast, for a health community, we establish anonymity for a better comfort level around sharing experiences. Either way, members remain in control of how much information they share about themselves in the community.