FAQs

Many factors will impact how frequently members use the community, but that’s not the only metric to consider. That’s why we work with you through the Discovery & Community Strategy phase. The goal is to build value by providing an easily accessible and trusted online space where the needs of your target audience and organization

All member-generated content is automatically filtered to prevent inappropriate or harmful language, and the monitoring tools let the community manager quickly review and act if needed. The community guidelines, terms, and policies set expectations, and members can also report inappropriate or concerning content and behavior. Your subject matter experts can also support the community manager

Before launch, we work with you to understand the topics you’re concerned about to establish appropriate boundaries. If necessary, we can update the scope of the content filtering to support your team’s monitoring of member activity and help them guide the conversations to keep them on track and aligned with the community guidelines and policies.

Yes, we offer add-on services to help with communication materials to support and promote your community, including design and content.

We understand the importance of ensuring members feel comfortable, safe, and a part of the community. Depending on the nature of the community, we enable anonymity by using display names, and our platform is built with HIPAA-compliant and personal data privacy protections. We also have strict user terms and policies, proactive monitoring tools, and the

There’s no “magic number” as it depends on your goals, the size of the audience you’re trying to reach to grow your community, and the sustainable value of the peer support you want to offer. For example, a community focused on a rare health condition would have a smaller audience than one for overall health

Yes! Our platform can be configured for single or multiple roles. In the case of multiple roles, members choose the main reason that brings them to the community—i.e. for their own health needs, as an informal caregiver, or as a family member. We built the platform with flexibility and use the Discovery phase to help

Yes, your community can be configured based on a single health condition. However, it’s essential to have a sizeable target audience to grow your community and understand how it will provide lasting value. Contact us to start the conversation!

Yes! You can have a community just for caregivers. We have built the platform to cater to single or multiple roles, depending on your audience and goals. Let’s talk!

Many factors will impact how frequently members use the community when caring for themselves or their families. A health journey isn’t linear or the same for everyone. You can’t predict what will trigger the need for peer support, but you can have the community ready and waiting for when the need arises. Often, simply knowing that