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FAQs

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  • Can we involve health professionals from our provider network?

    Yes, and this can be a win-win situation! We’ll help you identify the ideal type of professional who can add value to the community, and we’ll support their onboarding and engagement.

  • Will members know who they’re connecting with in a health-related community?

    Members interact with each other using display names set to your chosen level of anonymity. Doing so provides greater comfort when sharing experiences, and members always remain in control of how much information they share about themselves in the community. All professional members are clearly identified by their full name.

  • We have our own health content. Can we use that in our community?

    Yes! As part of the Discovery phase, we’ll look at the setup of your current content and determine how best to make it available to community members. You can also opt to license additional content from a credible third-party provider.

  • Can you provide the health content for our members?

    Yes, we can recommend a credible third-party health content provider so you can share their content with your community through a licensing agreement.

  • Can we integrate the community with our current platform or user experience?

    Yes. Check out our configuration and integration options for more details.

  • Can we give access to the community through our portal or intranet?

    Yes. We learn about your existing technical ecosystem during the Discovery & Community Strategy phase. You can also check out our configuration and integration options for a quick overview.

  • What if we don’t have an existing platform or we want to keep it separate?

    No problem! The starting point for building your community is as a standalone installation. It’s your choice to explore the available integration options.

  • Do you have a mobile app?

    We can deploy a mobile app configured to your needs using React Native.

  • We already have a mobile app. Can we integrate it with your community platform?

    Yes. You will have access to our platform API to embed functionality from the community into your mobile app.

  • Can we charge for access to just to the community?

    Yes, we have an optional payment feature to charge for individual membership plans. We recommend letting members start with a free, limited-time promotional membership.

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