Members can join the different forum topic discussions, blog about their journey, find credible resources, create their own private Close Circle, chat or message other members, and attend online events. We offer a feature-rich experience and optional add-ons because we understand that not everyone likes to connect and share in the same way. Learn more
The initial topics for launch will evolve from the Discovery phase as we learn more about your goals for the community and the interests of your target audience. New topics will be added as the community grows, including those suggested by members.
It depends. For a community focused on professional outcomes, you typically want members to use their real names. In contrast, for a health community, we establish anonymity for a better comfort level around sharing experiences. Either way, members remain in control of how much information they share about themselves in the community.
Many factors will impact how frequently members use the community, but that’s not the only metric to consider. That’s why we work with you through the Discovery phase. The goal is to build value by providing an easily accessible and trusted online space where the needs of your target audience and business meet.
We proactively monitor interactions using our automated moderation tools and experienced team to ensure members are respectful and adhere to the community guidelines, terms, and policies. We also enable members to report inappropriate content and behavior.
Before launch, we work with you to understand what topics you’re concerned about and establish the appropriate boundaries. Then, we use our automated tools and experienced team to proactively monitor and guide the conversations to keep them on track and aligned with the community guidelines and policies.
We provide an outreach communication toolkit with templates that can be adapted and incorporated into communication with your target audience. Need more help? We offer additional services, including strategy, design, content, and implementation, to support your marketing and communications team.
We understand the importance of ensuring members feel comfortable, safe, and a part of the community. Depending on the nature of the community, we enable anonymity by using display names, and our platform is built with HIPAA-compliant and personal data privacy protections. We also have strict user terms and policies, proactive monitoring tools, and the
