Create a community that supports your customers and your business needs

Enhance your value proposition by connecting users with similar experiences, interests, and goals. Create a stronger sense of belonging as a key driver for brand loyalty and business success.

Your Benefits

Our online peer community can:

Promote

products and services that complement member interactions.

Enable

self-service help and peer support, reducing the burden on your team.

Provide

data and insights to guide decisions on strategy, value creation, and growth.

Increase

engagement, customer success, and lifetime value.

Most reported business outcomes (external communities)

reported customer loyalty / retention.

reported awareness and branding.

reported product usage.

The State of Community Management 2022: Community: The New Normal. The Community Roundtable. (Download)

“…I don’t know if you realize how significant the impact is that you’ve had on our members in a little over a year…”

Client Feedback

Member Benefits

Make it easier for your members to:

Find resources, information, and support when they need it, 24/7.

Build knowledge and self-efficacy for faster product adoption and increased usage.

Learn about and purchase additional products and services.

Connect and interact with others with similar interests, experiences, and goals.

Feel more engaged with your products, services, and brand.

Provide feedback and insights to guide future product development.

Featured FAQs

Can we reach multiple target audiences within the same community?admin2025-08-29T22:03:48+00:00

Can we reach multiple target audiences within the same community?

Yes! If you want to further segment your audience within the community for more tailored recommendations, we can configure the community to handle multiple roles. In this case, members select the role that best represents them.

On the other hand, if there’s a clearly distinct set of goals or needs, we’d recommend a multi-site configuration with separate communities.

How many members does it take to build a community?admin2025-09-02T20:40:58+00:00

How many members does it take to build a community?

There’s no “magic number” we can share without a better understanding of your situation. It depends on your business goals, the size of the audience you’re trying to reach to grow your community, and the sustainable value of the peer support you want to offer.

Who can join our branded peer community?admin2025-08-29T22:02:58+00:00

Who can join our branded peer community?

As part of the Discovery phase, we identify your target audience and the easiest way to validate their initial and ongoing eligibility. Our standard installation is meant for adults residing in the USA and/or Canada, but we work with you to determine your exact requirements. You also get to choose if members can invite others to join and benefit from the community.

How safe and inclusive is the community?admin2025-08-29T22:05:49+00:00

How safe and inclusive is the community?

We understand the importance of ensuring members feel comfortable, safe, and a part of the community. Depending on the nature of the community, we enable anonymity by using display names, and our platform is built with HIPAA-compliant and personal data privacy protections. We also have strict user terms and policies, proactive monitoring tools, and the ability for members to report concerns about another member’s behavior or wellbeing.

Can we integrate the community with our current platform or customer experience?admin2025-08-29T22:33:45+00:00

Can we integrate the community with our current platform or customer experience?

With your own branded community, your initial options include single sign-on and the use of our APIs to streamline the registration process. We’ll also assess other ways to integrate with your existing platform or ecosystem, such as cross-promotional activities. Click here for more about our Platform and Services.

Have more questions? See our Community FAQs or Contact Us.

It’s not just having the features. It’s the way you put them together that creates a great user experience!

Our Approach

We make it easy

Q: Who can join our branded peer community?

As part of the Discovery phase , we identify your target audience and the easiest way to validate their initial and ongoing eligibility. Our standard installation is meant for adults residing in the USA and/or Canada, but we work with you to determine your exact requirements. You also get to choose if members can invite others to join and benefit from the community.

The online peer community platform, team and experience – all in one package!

Configurable

Configurable and scalable based on your objectives and brand.

Feature-rich

Feature-rich experience accessible through the web and mobile app.

Personalized

Personalized communication and engagement framework.

Moderated

Supported and moderated by our team of community professionals.

Seamless

Options to integrate with your existing online platform.

Protected

HIPAA-compliant and personal data privacy protections.

Now let’s talk about how we build your community for you.

Our Solution

Increase recurring engagement, competitive differentiation, and revenue opportunities