Many factors will impact how frequently members use the community, but that’s not the only metric to consider. That’s why we work with you through the Discovery phase. The goal is to build value by providing an easily accessible and trusted online space where the needs of your target audience and business meet.
We proactively monitor interactions using our automated moderation tools and experienced team to ensure members are respectful and adhere to the community guidelines, terms, and policies. We also enable members to report inappropriate content and behavior.
Before launch, we work with you to understand what topics you’re concerned about and establish the appropriate boundaries. Then, we use our automated tools and experienced team to proactively monitor and guide the conversations to keep them on track and aligned with the community guidelines and policies.
We provide an outreach communication toolkit with templates that can be adapted and incorporated into communication with your target audience. Need more help? We offer additional services, including strategy, design, content, and implementation, to support your marketing and communications team.
We understand the importance of ensuring members feel comfortable, safe, and a part of the community. Depending on the nature of the community, we enable anonymity by using display names, and our platform is built with HIPAA-compliant and personal data privacy protections. We also have strict user terms and policies, proactive monitoring tools, and the
There’s no “magic number” as it depends on your goals, the size of the audience you’re trying to reach to grow your community, and the sustainable value of the peer support you want to offer. For example, a community focused on a rare health condition would have a smaller audience than one for overall health
Yes! Our platform can be configured for single or multiple roles. In the case of multiple roles, members choose the main reason that brings them to the community—i.e. for their own health needs, as an informal caregiver, or as a family member. The community can also be focused on a chronic condition or overall mental
Yes, your community can be configured based on a single health condition. However, it’s essential to have a sizeable target audience to grow your community and understand how it will provide lasting value. Contact us to start the conversation!
Yes! You can have a community just for caregivers. We have built the platform to cater to single or multiple roles, depending on your audience and goals. Let’s talk!
Many factors will impact how frequently members use the community when caring for themselves or their families. As described in our approach, a health journey isn’t linear or the same for everyone. You can’t predict what will trigger the need for peer support, but you can have the community ready and waiting for when the
